Fix a Blank TV Screen on Fire TV

Use the following tips to help get your blank or unresponsive screen up and running.

Note: When you start or stop streaming a title in 4K Ultra HD, your TV screen possibly flickers or turns black for up to five seconds.


  • Disconnect the power cable from the wall socked from your Element Fire TV.
  • Use the connection equipment that came with your TV.
  • Turn off any A/V receivers or sound bars connected to your Element Fire TV device and switch them to the correct input.
  • Press and hold the power button on the back of the TV for 30 seconds.
  • Connect back the power cable and power on the TV.

Note: IF the picture is still frozen after the troubleshooting procedure then please contact our Customer Support Team at 888-842-3577


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  • Listen this doesn't apply to me. I need someone to come out a fix this crazy TV I haven't had for 4 month before it started messing up. the Light on the screen keeps cutting off and on for weeks and months. I NEED HELP OR A NEW TV

  • They did the trouble shooting and it has not worked I bought my tv on 5/10/21 I need a tv or a refund

  • already done that

  • already done that

  • Done already still have trouble


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