Get Help Pairing Your Fire TV Remote

Tried the menu settings but still having issues pairing your remote? Here are a few suggestions to connect, or reconnect, your Fire TV Remote.

Initial pairing:

  1. Make sure if batteries are good (Suggesting change new batteries).
  2. Range: Paired remote needs to be within ten feet of your Fire TV to work. They also need a clear space for optimum signal strength. 
  3. Sometimes when pressing the button and it clicks, actually button is not pressed. Need to press a bit harder.
  4. If the pairing process fails for any reason, you can simply hold the home button for ten seconds and try again. This initiates the remote’s pairing routine and signals the Fire TV to add it as an active device.


All buttons don’t work:

  1. Make sure if batteries are good (Suggesting change new batteries)
  2. Make sure the range is within ten feet of your Fire TV, and no objects are in the way, such as cabinets or entertainment centers, try moving them or shifting your position.
  3. Sometimes when pressing the button and it clicks, actually button is not pressed. Need to press a bit harder.

Only power button works, others not:

  1. Usually it indicates Bluetooth doesn’t work or not pairing to the TV.
  2. Make sure the batteries had been changed and the range is within ten feet.
  3. Then check below conditions.
  • If there’s excess devices-

Fire TVs can be paired with up to seven devices at once. If you reach the limit, you won’t be able to pair any other remotes. Check to see how many pairings are currently active, then remove any you no longer use.

• Re-pair the Accessory-

Pairing isn’t a perfect process. If you get an error, or if a “successfully” paired device won’t work, check to make sure it has power, then simply try pairing it again.

Restart Your Fire TV-

When all else fails, it’s time to turn it off and on again. Disconnect the power cord from the back of your Fire device, wait a few seconds, then plug it back in. It will start up in a few moments and will hopefully accept the previously failed pairing automatically. If it doesn’t, try pairing again.


Pairing a replacement remote-

Including the remote control, you can have up to seven remotes paired to your Fire TV. Other device such as replacement remotes, game controllers, and app-based remotes you run on your phone.

There’s no need to remove old devices when you do this, either. As long as you haven’t hit the seven simultaneous pair maximum, just add the replacement remote and you’re good to go.

  1. To pair an additional Fire TV remote, start by turning on your device and going to the Settings menu. Open the Controllers & Bluetooth Devices section, then choose Amazon Fire TV Remotes.


2. Pick the Add New Remote menu item to start the process. Next, hold down the home button on your replacement remote for about ten seconds. The pairing will complete after a few moments and your new device will be ready to use.


Note: If the remote is still not responding after the troubleshooting procedure then please contact our Customer Support Team at 888-842-3577


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