Remote control not working?

If you have already replaced the batteries then please follow the instructions below to troubleshoot the remote control...

Step 1: Remove the batteries from the remote control

Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds

Step 3: Insert the batteries back in and check if the remote control is functional

Please contact our Customer Support Team at 888-842-3577 for further assistance

Was this article helpful?
0 out of 2 found this helpful


  • I called a customer service on it and he went through it with me and I did what he told me to do was to take the battery out and hold it for 25 seconds then I did and then he told me to put it the battery back in and push the power button and it didn't work

  • Yes I did call customer service on it and did everything he told me to do and it's still dont work.This has been going on within three months of use it will take some time to get the
    tv on, but now its just not working.
    I will need to replace the remote control.

  • I talked to customer service and they said it was the tv not the remote and wanted me to put in a claim for a new tv to be sent


Please sign in to leave a comment.