If you have already replaced the batteries then please follow the instructions below to troubleshoot the remote control...
Step 1: Remove the batteries from the remote control
Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds
Step 3: Insert the batteries back in and check if the remote control is functional
Please contact our Customer Support Team at 888-842-3577 for further assistance
Comments
I called a customer service on it and he went through it with me and I did what he told me to do was to take the battery out and hold it for 25 seconds then I did and then he told me to put it the battery back in and push the power button and it didn't work
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