Picture Issue: Lines on the TV Screen?

Please follow the instructions below to troubleshoot the TV...

Step 1: Unplug the TV cord from the power socket

Step 2: Leave it unplugged and while it's unplugged press and hold the Power button on the TV for  25 seconds

Step 3: Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the lines are still visible

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

Was this article helpful?
0 out of 2 found this helpful


  • factory problem

  • Factory problem

  • Is not working

  • I have did a hard reset with agent and all the steps required tv still have lines everywhere

  • T.v still Black screen with voice

  • Brain said from technical support said fill this out and send back in


Please sign in to leave a comment.