1. Customer Experience
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  3. TroubleShooting

Picture Issue: Lines on the TV Screen?

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Rocky

Please follow the instructions below to troubleshoot the TV...

Step 1: Unplug the TV cord from the power socket

Step 2: Leave it unplugged and while it's unplugged press and hold the Power button on the TV for  25 seconds

Step 3: Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the lines are still visible

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

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Comments

7 comments
Date Votes
  • Avatar
    Francisca

    factory problem

    0
  • Avatar
    Francisca

    Factory problem

    0
  • Avatar
    Francisca

    Is not working

    0
  • Avatar
    Lorenia carpenter

    I have did a hard reset with agent and all the steps required tv still have lines everywhere

    -1
  • Avatar
    Keith

    T.v still Black screen with voice

    0
  • Avatar
    Keith

    Brain said from technical support said fill this out and send back in

    1
  • Avatar
    Jason Sneed

    lines still there after all that

     

    0

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