1. Customer Experience
  2. Element Fire TV
  3. Troubleshooting

Lines on the TV Screen?

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Rocky

Please follow the instructions below to troubleshoot the TV...

Step 1: Unplug the TV cord from the power socket

Step 2: Leave it unplugged and while it's unplugged press and hold the Power button on the TV for  25 seconds

Step 3: Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the lines on the screen are still visible

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

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  • Avatar
    Marvin Carroll

    Not helpful

    -1
  • Avatar
    Leroy Minkiewicc

    My new tv have a strip about 1/4 of the screen top to bottom. It was black but now is colored stripes

    0
  • Avatar
    Leroy Minkiewicc

    My new tv have a strip about 1/4 of the screen top to bottom. It was black but now is colored stripes

    0
  • Avatar
    Leroy Minkiewicc

    Tv had black band top to bottom covering 25% of screen. This is brand new set

    0

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