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WiFi Issue: TV does not connect to the Internet/WiFi? Model EL4KAMZ4317, EL4KAMZ5017, EL4KAMZ5517, EL4KAMZ6517

Please follow the below procedures if the Television is not connecting to the Internet/WiFi...

Things to Check…

  • Download the RouteThis Helps app on your smartphone or tablet. Run a network scan to diagnose why the TV is unable to connect to WiFi and follow the troubleshooting steps to resolve the issue. Click here to download the app.
  • Make sure the WiFi Connection is functional
  • The WIFI Modem/Router should be located within 10-15 Feet from the Television
  • Check if other devices such as Cell Phone, Laptop connected to the same WiFi are functional

If they are, please follow the below steps…

  1. Press the Home Button on the TV Remote to display the home page, use the Navigation buttons to highlight Settings and press Select to confirm. Then Use the Navigation buttons to select Network
  2. Select the Network Type to Wireless, TV will display the available wireless network you are trying to connect
  3. Select the preferred WiFi Network and continue connecting the TV to the WiFi

IF the TV fails to connect to the WiFi then it is advisable that you reset the TV by following the below procedure…

  1. Press the home button on the TV remote to display the home page
  2. Use the Navigation buttons to highlight Settings and press Select to confirm
  3. Scroll down and select DEVICE & SOFTWARE
  4. Navigate down to Factory Data Reset and confirm the Factory Reset
  5. The TV will restart in a few seconds. If it doesn’t, power on the TV using the Remote Control or manually. Once the TV is ON, follow the below procedure to reconnect the TV to the WiFi
  • Press the Home Button on the TV Remote to display the home page, use the Navigation buttons to highlight SETTINGS and press Select to confirm. Then Use the Navigation buttons to select NETWORK
  •  Select the Network Type to Wireless, TV will display the available wireless network you are trying to connect
  •  Select the preferred WiFi Network and continue connecting the TV to the WiFi

NOTE: If you need further assistance then contact our Customer Support Team at 888-842-3577

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