1. E-Mail Instruction Screen.
A. After the remote configuration screen, the customer will see the ”e-Mail Instruction Screen”. For new and existing customers, just type in your email address.
B. Press “*” to get additional help.
2. Help Overlay.
A. Should the customer press “*” they will see the “Help Overlay” screen. The Help Overlay provides additional context, guidance, and how to get additional support.
•Why we need an email address
•If the customer cannot find the sent email
•If the customer has an existing Roku account
3. Virtual Keyboard.
A. To enter the email address using the Virtual Keyboard. Click continue when completed.
B. This will appear when the customer presses “@” while entering the Domain. Only the Top 5 domains will be listed. If the customer does not belong to any of the domains listed they must choose “enter other provider” to finish entering the email address.
4. Hold Screen.
A. Once a viable email is submitted, the screen updates to inform the user that a link has been sent to the email address.
B. The duration of the activation link will display how much time is left to use the link. Another link must be requested if the link time expires.
C. The screen will automatically update when the customer’s account is created.
5. Time Out Screen.
A. If the account is not created in the defined expiry time frame, the screen will update to inform the user that the activation link is no longer valid and that they need to request the link again.
B. The customer may try a different email address.
C. If the customer does not receive the link email then they can choose “resend” or try a different email address.
6. Email to New Customers.
A. The customer needs to click on the ”Roku Device Activation” link to create a Roku account.
7. Email to Existing Customers.
A. The customer needs to click on the ”Roku Device Activation” link to link the device to their existing Roku account.
8. Malformed Email Error Screen.
A. If the user attempts to submit a non-standard email address, we will prevent them from moving forward by returning an error message.
9. Roku Server Error.
A. If there is a service outage some customers will see the “Roku Server” error. Have them try again or use the “Use a link code” option.
10. Web: Account Creation & Sign In.
Existing customers:
A. Existing users will skip the sign-up form and go directly to the "Name your device" screen.
B. Added 'Account details" to provide the user with confirmation that it is their account.
C. Existing users should not have to continue through the longer set-up flow since they already have an account set-up. However, if there are new fields in the revised set-up flow, the user may be prompted for input after this screen.
New Customer:
A. New users will need to create a Roku account. We lock their email since it has been validated.
Post the Above steps the Email will be sent.