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Functional Issue: TV does not turn ON? Model E4STA5017/E4STA5517

Please follow the instructions below to troubleshoot the TV...

Step 1: Connect the TV to a different power outlet to check if it turns ON

If it doesn't, follow the below trouble shooting procedure

  1. Unplug the TV cord from the power socket
  2. Leave it unplugged and while it's unplugged press and hold the Power button on the TV for 20 to 25 seconds
  3. Release the power button and plug the cord back in. Try turning ON the TV using the remote control or manually and check if the TV Powers On

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

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Comments

5 comments
  • Would like to get my TV replaced under warranty

    1
  • I would like to hear back so I know what's going on with my claim

    0
  • Trying to get a hold of warranty department keep getting nowhere

    0
  • I would like to get my TV replaced under my warranty.

    0
  • Ref. 1024225. Claim 929349. Was told ID get a email @ shocrw@gmail.com to finish the claim. Never received email. Thank you

    0

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