Picture Issue: Colored hue on the TV screen? Model E4STA5017/E4STA5517

STEP 1:

  1. Unplug the TV cord from the power socket
  2. Leave it unplugged and while it's unplugged press and hold the Power button on the TV for 20 to 25 seconds
  3. Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the TV continues to display a colored hue

If the issue persists then try the next step...

Step 1: Press the home button on the TV remote to display the Home Screen

Step 2: Use the Navigation buttons to highlight SETTINGS and press select to confirm

Step 3: Scroll down and select STORAGE & RESET

Step 4: Under Storage & Reset select Factory Data Reset to reset the TV

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

 

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