Things to check before troubleshooting
- Check if the picture freezes on all the Channels
- Contact the Cable Service provider to check if it's an issue from their end. If all good then follow the next step
- If the TV is connected to Cable Box with a HDMI Cord.
- Try connecting the cord into different HDMI ports (HDMI1, HDMI2, HDMI3)
- If issue continues then use a different HDMI cord
- If TV is connected to Cable box with RED WHITE YELLOW cord, try using a new cord
If the issue persists, Please follow the instructions below to troubleshoot the TV
STEP 1:
- Unplug the TV cord from the power socket
- Leave it unplugged and while it's unplugged press and hold the Power button on the TV for 20 to 25 seconds
- Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the picture continues to freeze
Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577