Picture Issues: Colored hue on the TV Screen? Model ELEFW328/ELEFJ322/ELFW195/ELEFW195/ELEFJ191/ELEFT2416/ELEFJ243

STEP 1:

  1. Unplug the TV cord from the power socket
  2. Leave it unplugged and while it's unplugged press and hold the Power button on the TV for 20 to 25 seconds
  3. Release the power button and plug the cord back in. Turn ON the TV using the remote control or manually and check if the TV continues to display a colored hue

If the issue persists then try the next step...

STEP 2:

Check if the TV allows you to perform a Reset/Factory Reset

How to reset the TV? Please follow the instructions

  1. Press the Menu Button once on your TV Remote followed by the number ZERO five times. This will display the FACTORY SETTINGS screen
  2. Under the factory settings you will an option called RESET or FACTORY RESET. Highlight RESET OR FACTORY RESET and press the OK button
  3. TV will display an on-screen message asking you if you are sure to reset the TV YES or NO. Highlight YES and push the OK button on your TV remote

The TV will restart in a few seconds. If it doesn’t, power on the TV using the Remote Control or manually.

Note: IF the issue persists then please contact our Customer Support Team at 888-842-3577

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