Remote Control: Soundbar Remote does not work? Model ESB2018/ESB2118

Things to check...

  1. Use the remote control near the unit
  2. Point the remote control at the remote sensor on the unit
  3. Remove the obstacles between the remote control and the unit
  4. Replace the battery in the remote control with a new one

If the issue persists then please follow the instructions below...

Step 1: Remove the battery from the remote control

Step 2: While the battery is out, press and hold the power button on the remote for 25 seconds

Step 3: Re-insert the battery and check if the remote control is functional

If the remote control continues to dysfunction then please contact our Customer Support Team at 888-842-3577 for further assistance

 

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