No Sound from the soundbar? Model ESB2018/ESB2118

Please follow the instructions below to troubleshoot the issue...

Step 1: Make sure that the unit is not muted. Try and increase the volume

Step 2: Press the power button on the unit or remote control to switch the sound bar to standby mode. Then press the button again to switch the soundbar ON

Step 3: Unplug the soundbar from the AC socket, then plug it again. Switch on the Sounbar

Step 4: Ensure the audio setting of the input source (Ex: TV, Game Console, DVD Player etc.) is set to PCM mode

If the issue persists then please contact our Customer Support Team at 888-842-3577 for further assistance


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