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Soundbar doesn't respond when I press any buttons? Model ESB2018/ESB2118

The Unit may freeze up during use. Please follow the instruction below...

Step 1: Unplug the Sound bar power cord from the power outlet

Step 2: Press and hold the power button on the Sound bar for about 25 seconds

Step 3: Plug the cord back into the power outlet and check if the Sound Bar turns ON

If the issue persists then please contact our Customer Support Team at 888-842-3577 for further assistance

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