If you have already replaced the batteries then please follow the instructions below to troubleshoot the remote control...
Step 1: Remove the batteries from the remote control
Step 2: While the batteries are out, press and hold the power button on the remote control for 25 seconds
Step 3: Insert the batteries back in and check if the remote control is functional
TIP: Point the remote against a mirror and press random buttons to check if the light on front of the remote control flashes. If the light doesn't flash then the remote control is dysfunctional
Please contact our Customer Support Team at 888-842-3577 for further assistance